Transforming Healthcare Administration with Robotic Process Automation

Improvement in operations agility %

Reduction in risks and human errors

Improved customer service


scalability of financial

Executive Summary

To pursue operational excellence, Unimed Campinas, Brazil’s premier supplementary healthcare provider, partnered with NowVertical to implement Robotic Process Automation (RPA). Facing challenges in banking integration, data standardization, and scalability, the organization streamlined operations, reducing errors and improving customer service. The results were transformative: a 70% increase in operational agility, decreasing risks, enhanced customer satisfaction, and empowered employees. Unimed Campinas now stands as a beacon of efficiency, showcasing the potential of RPA in revolutionizing healthcare operations.

Business needs

Unimed Campinas, Brazil’s most significant medical cooperative, faced critical challenges in its healthcare operations, including complexities integrating with diverse banking systems, lack of data standardization, and concerns regarding scalability and data security. These hurdles hindered efficiency and customer service, highlighting the urgent need for a solution. Recognizing the potential of automation, the organization sought a strategic partnership with NowVertical to implement Robotic Process Automation (RPA). Their goal was to optimize processes, eliminate errors, and enhance employee productivity, addressing these pressing business needs and ensuring the organization’s continued leadership in the healthcare sector.

Business results after AI implementation:

  • Operational Efficiency: Unimed Campinas experienced a 70% improvement in operational agility, enabling rapid responses to customer needs.

  • Error Reduction and Enhanced Accuracy: The organization substantially reduced errors by minimizing manual intervention, ensuring data accuracy and financial integrity.

  • Improved Customer Satisfaction: Automation led to faster query resolution, accurate billing, and streamlined operations, increased customer satisfaction, reduced complaints, and strengthened the organization’s reputation for high-quality healthcare services.

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